Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

The incumbent will be joining the Clearing Department to manage and supervise Support and Service daily routine works, including customer service, system parameter setting, user management, OD management, fee charges, etc. In addition, this position will also provide support in department management such as asset management, budget execution, process/product/service enhancement, research, testing, training, etc.

Include but are not limited to:

Business Management

• Manage system parameter settings, including but not limited to account information, fee charge, OD limit, etc.
• Manage department user and access application
• Manage and approve daily routine operation of support & service
• Manage and update support & service operation procedure and monitor the quality of support & service works
• Manage customer service tasks such as inquiries for account, transaction, fee, info and customer surveys; elevate customer experience and service quality 
• Assist in customer and correspondent bank relationship management
• Assist department in fixed asset management
• Assist department in budget execution
• Prepare report, business plans, memo, meeting minutes and other managerial document

Business Development

• Assist in developing clearing business expansion, such as product management, customer and correspondent bank cooperation, etc.
• Participate in department important projects including research, survey, communication, report, training, testing etc.

Compliance

• Understand, comply with and monitor the activities, if necessary, of all applicable laws and regulations regarding anti-money laundering, Bank Secrecy Act, currency transaction reporting, and suspicious activity reporting

• Bachelor’s degree in banking/finance or equivalent major is required. Master’s degree is a plus (Preferred majors include: Finance/Accounting/Economics/Econometrics/Data Analytics/Data Science/Business Intelligence/Computer Science/ Information Technology/Information System)
• A minimum of 5 years of experience in banking and/or financing required 
• At least 3 years of experience covering accounting, team management, customer service, reporting and business analysis is required
• Bilingual in English and Mandarin required
• Familiarity in SQL (MySQL, Oracle DB) and VBA is preferred
• Solid understanding of Wire Transfer Knowledge/SWIFT Message Knowledge