Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

This position provides loan business, prepares loan analysis and loan recommendation to meet objectives set by the Branch Manager.

Business Development:

• Originate and underwrite residential mortgage loans and maintain relationship with customers.
• Meet business objectives in the loan operation set by the department head and Branch Manager.
• Assist customer service representatives to originate new residential loan, Refinance and Modification Program.

Credit Control:

• Handle loan business according to all bank policies and procedures, KYC Due Diligence requirements.

• Monitoring KRI and reporting criticized loan if applicable.

Compliance:

• Update Residential Mortgage Lending Procedure as needed.
• Work on CFPB Consumer Metrics impacted by COVID-19 on monthly basis.
• Work on Compliance and Regulatory reports as needed to LCD periodically.
• Consumer Compliance Risk Assessment.
• Work and coordinate with BSA on Monthly Compliance Reporting.
• Inform customers of regulatory compliance requirement.
• Coordinate with external and internal examination to ensure business safety and soundness.

Operation and Post-Lending Customer Service:

• Communicate with OSD and follow up with customers on tax, insurance, annual escrow disclosure statement, year-end escrow statement, escrow account or other post lending questions or issues due to Work from Home impacted by COVID-19.

• Report necessary documents or reports to Head Office.

• Work with ORD and QCU on third party vendor review and attend ORC meeting.

• Work with vendors of Ellie Mae and Equifax to meet Bank’s operational risk requirement.

• Participate in loan business activities to ensure the loan operation is safety and soundness.

• Help to answer and resolve customer complaints and inquires.

• Seek unusual and irregular activities and, if any, reports to supervisor, BSA Officer and Branch Manager.

• Assist to complete distribution of all consumer lending disclosures, review completeness of loan application, arrange appraiser to appraise the value of properties and order credit report, review of appraisal report and credit report, prepare Credit Recommendation Report and commitment letter after loan approval. Arrangement of closing and the preparation of closing documents.

• Scan loan documentation to Laserfiche.

• Attend necessary business related trainings.

• Strictly comply with the BOC Global customer service standard & BOCNY performance evaluation.

• Bachelor’s degree required; major in Accounting, Finance, Economics or equivalent fields preferred
• Minumum 2 years of Residential lending experience required
• NMLS Certification is required
• Demonstrate knowledge in Credit Underwriting, Personal loan process, and Consumer compliance 
• Bilingual ability in English and Mandarin required