Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

The role of an Information Tech Support is to provide technical assistance and support to users in a timely and efficient manner. This includes troubleshooting hardware and software issues, installing and maintaining computer systems and networks, and resolving technical problems either remotely or on-site. The goal is to ensure that all IT systems run smoothly, enabling our organization to operate effectively.

Deploy and Installation:

• Deploy IT projects, such as system upgrades or software installations.
• Provide technical support to end-users via phone, email, or in person.
• Collaborate with Bank's IT Department to identify system improvements and implement solutions.

System Maintenance:

• Monitor and diagnose hardware, software, and network issues.
• Install, configure, and upgrade computer hardware and software.
• Set up new users' work phone and profiles. In addition to managing IT system passwords.

Compliance and Regulation:

• Maintain an inventory of IT equipment and conduct regular audits.
• Perform data backups and ensure data security and integrity

• Bachelor degree in Information Technology, Computer Science or Engineering required
• Minimum 4 years of IT Support or similar experience required
• Minimum 4 years of experience with productivity software, such as Microsoft Office Suite or G Suite
• Dempnstrate strong knowledge of computer systems, hardware, and basic networking. Familiarity with operating systems, such as Windows, Mac OS, and Linux
• Demonstrate ability to diagnose and resolve technical issues, excellent problem-solving and communication skills, and customer-oriented mindset with a strong sense of urgency in resolving IT problems
• Demonstrate ability to work independently and prioritize tasks effectively
• Demonstrate understanding of network protocols and configurations, proficiency in troubleshooting hardware and software issues, and knowledge of cloud computing and virtualization technologies
• CompTIA A+, CompTIA Network, CompTIA Security+, Cisco Certified Technician (CCT) Certifications preferred