Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

The incumbent will promote business for the Bank by delivering quality service to current and potential customers. Responsibilities includes but not limit to open account, close account, account maintenance; handle customer inquiry etc. in accordance with the Bank’s policies and regulatory guidelines.

Accounts Management & Customer Service

• Perform or peer review for daily customers’ transactions
• Conduct customer due diligence in accordance to bank policies and procedures when opening new accounts
• Review customer profile and related documentations
• Review customer profile new account application and supporting documents for accuracy and inconsistencies
• Distribute all required banking disclosures to new customers
• Prepare documentation for new account, close account and account maintenance requests.
• Conduct customer risk rating set up;
• Provide high quality customer service – respond and resolve customer inquiries in a timely and professional manner
• Perform account review and report issues to supervisor
• Perform event trigger KYC refresh review

Regulation and Compliance

• Understand, comply with and monitor the activities, if necessary, of all applicable laws and regulations regarding Anti-Money Laundering, Bank Secrecy Act, and suspicious activity reporting
• Conduct market research and identify trends in various industries that may have an impact on the Bank
• Assist with the monitoring of targeted clients and report any suspicious activity to the supervisor

• Bachelor’s degree major in Business, Finance, Accounting, Economics and other related disciplines is required; Master’s degree is preferred.
• 1-3 years of banking operation and/or related experience.
• Demonstrate understanding of relationship management, risk management, and due diligence processing
• Bilingual ability in Mandarin (oral and writing) is required.