Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

This position provides loan business consultation, prepares loan analysis, loan recommendation, customer service, post lending management and intra-bank departments communication to meet objectives.

• Assist to originate and underwrite new residential mortgage loans, refinance and modification loans
• Assist to perform customer service representatives to solicit new accounts
• Assist to handle loan business according to all bank policies and procedures, KYC Due Diligence requirements
• Assist to monitor KRI and report criticized loan if applicable
• Assis to work on Compliance and Regulatory reports as needed to LCD periodically
• Assist to coordinate with external and internal examination to ensure business safety and soundness
• Assist to contact borrowers to make monthly mortgage payment on time
• Assist to communicate with OSD and follow up with customers on tax, insurance, annual escrow disclosure statement, year-end escrow statement, escrow account or other post lending questions or issues
• Help to answer and resolve customer complaints and inquires
• Seek unusual and irregular activities and, if any, reports to supervisor, BSA Officer and Branch Manager

• General skills in communication skill (verbal, written)
• MS Office suite (Excel, Power point, Word)
• Good communication and interpersonal skills
• Task orientation
• Attention to detail and organizational skills
• Bilingual in Mandarin is preferred